Newman Martin and Buchan LLP is committed to providing high quality insurance broking services to its clients. We take very seriously our duty to treat customers fairly and our policy in this respect is set out below.

WE WILL:  

• Be open and transparent in the way that we deal with you;
• Not place our interests before yours;
• Consult with you to understand fully your needs and requirements;
• Be objective when assessing and making recommendations to you;
• Provide clear, precise, relevant documentation in a timely manner;
• Operate a Conflicts Policy that ensures fair treatment of our clients;
• Provide an appropriate, efficient and professional after sales service;
• Train our staff to ensure they have the right skills and knowledge;
• Collect, collate and maintain relevant Management Information to:
          • Maintain the effectiveness of our systems and procedures;
          • Measure the quality of our service;
          • Monitor Complaints and Conflicts handling;
          • Deal with Complaints promptly and fairly in accordance with our Complaints Procedure.

Newman Martin and Buchan LLP is regulated by the Financial Services Authority (FSA). Our Treating Customers Fairly Policy fully considers and is intended to comply with principle 6 of the FSA Principles for Business.